For the past few months now, my family and myself have been availing of promos, plan upgrades, handsets from Globe Telecom. And we have experienced nothing but retarded answers, half assed unintelligible replies from these call center agents that have absolutely no business in even being an agent in the first place! When you ask them to tell you how to troubleshoot something, they should know the answer! There really isn’t a whole lot to memorize in terms of troubleshooting a network! I know because I’ve been a computer technician for a while and I have experience in not just troubleshooting and technicalities of technology, I have also been an enthusiast! I know the ins and outs of computers backwards and forwards! (yes, redundant, just emphasizing my point on how much I know).
