For the past few months now,  my family and myself have been availing of promos, plan upgrades, handsets from Globe Telecom. And we have experienced nothing but retarded answers, half assed unintelligible replies from these call center agents that have absolutely no business in even being an agent in the first place! When you ask them to tell you how to troubleshoot something, they should know the answer! There really isn’t a whole lot to memorize in terms of troubleshooting a network! I know because I’ve been a computer technician for a while and I have experience in not just troubleshooting and technicalities of technology, I have also been an enthusiast! I know the ins and outs of computers backwards and forwards! (yes, redundant, just emphasizing my point on how much I know).

Just to troubleshoot something as to subscribe to superduo, supertxt, and whatever else takes them forever to answer! Imagine it took them two long months before they could tell me what to exactly do in order to get it working! I did all the steps exactly and even gone to a globe center over and over and have them do it for me and still they couldn’t fix it! And on top of that, they had the GALL to even charge me four times for superduo just because they MADE ME DO IT. I already expressed this concern to several supervisors, call center agents and globe center employees that they shouldn’t charge me for that since they were the ones that told me to do it. They reassured me that it would not happen and yet it DID. I had to call those retards all over again to tell them to undo this since it was their problem in the first place.

Globe, just how badly trained are your employees that I have to do EVERYTHING by myself to fix YOUR PROBLEM that you made for me?

I’ll site another example, my sister availed the rebate for her plan since she was qualified for said rebate. The call center agent assured her that it was already being processed and yet the next billing the rebate was still not reflected. I had to freakin’ call globe and tell them to do it since they were blaming us that we did not “authorize” said rebate. And I was like, WTF?! We were the ones that told them to do it and they needed our authorization? What kind of dead end system are you people running?!

I’ve been subscribing to Globe ever since the mid 90s. They should appreciate my loyalty more than this. I am a PLATINUM subscriber. They know this and should take care of this without having me to fix this. GAWD!

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